Shipping

1. SHIPPING SUMMARY

We provide reliable shipping services across the United States and selected international locations. Every pair of shoes undergoes a rigorous quality inspection at our fulfillment center before being dispatched to ensure it meets the high standards of Aenoymotors.

2. SHIPPING RATES & TIMELINES

To keep things simple and predictable, we offer a flat-rate shipping fee for all orders. Please refer to the table below for our official processing and delivery schedules:

Shipping Metric

Specification

Shipping Fee

$6.99 (Flat Rate per Order)

Order Handling Time

1 – 3 Business Days (Mon – Fri)

Transit Time

5 – 12 Business Days (Mon – Fri)

Order Cut-off Time

7:00 PM (EST)

Carriers

UPS

3. ORDER PROCESSING WORKFLOW

We aim to get your new shoes to your doorstep as efficiently as possible. Our workflow follows these steps:

  1. Order Confirmation: Immediately after placing an order at aenoymotors.com, you will receive an automated confirmation email.

  2. Warehouse Processing: Our team picks, inspects, and packs your order within 1 to 3 business days.

  3. Shipment: Once the package is handed over to the carrier, we will send you a Shipping Confirmation Email containing your unique tracking number.

  4. Delivery: The carrier delivers the package to your specified address within the estimated transit window.

4. TRACKING YOUR SHIPMENT

We believe in full transparency. Once your order has shipped, you can monitor its progress through the following methods:

  • Email Link: Click the tracking link provided in your shipping confirmation email.

  • On-Site Tracking: Visit our “Order Tracking” page and enter your Order ID and Email address.

  • Support Assistance: If your tracking information does not update within 48 hours of receiving the code, please contact us at support@aenoymotors.com.

5. DELIVERY DESTINATIONS & RESTRICTIONS

  • Domestic (USA): We ship to all 50 states, including P.O. Boxes and APO/FPO/DPO military addresses.

  • Address Accuracy: The customer is responsible for providing a complete and accurate shipping address. Aenoymotors is not liable for orders delivered to the wrong address due to customer error.

  • Address Changes: If you notice an error in your shipping address, please notify us within 12 hours of placing the order. Once the order is processed, changes cannot be made.

6. SHIPPING ISSUES & RESOLUTIONS

We strive for perfection, but occasionally issues arise during transit. Here is how we handle them:

Issue

Resolution

Lost Packages

If there is no tracking update for over 15 business days, we will ship a replacement or issue a full refund.

Damaged on Arrival

If your package arrives damaged, please take photos and contact us within 48 hours for a free replacement.

Delayed Delivery

While we aim for 12 business days, external factors (weather, holidays) may cause delays. We appreciate your patience.

7. TAXES, DUTIES, AND FEES

  • Sales Tax: Applicable sales tax will be calculated and displayed at checkout based on your state’s regulations.

  • International Customs: For orders outside the USA, customers are responsible for any import duties, taxes, or customs clearance fees required by their country’s laws.

8. CONTACT INFORMATION

For any questions regarding your shipment, please reach out to our dedicated support team:

  • Brand Name: Aenoymotors

  • Address: 909 Reinli St Unit 109, Austin, TX 78751, United States

  • Support Email: support@aenoymotors.com

  • Service Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)

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