Cancel/ Change Order

At Aenoymotors, we aim to provide a seamless and hassle-free shopping experience for those purchasing men’s footwear online. To ensure your orders are processed smoothly while allowing for reasonable flexibility, this policy explains how we handle order changes, cancellations, and shipping address accuracy.

1. Order Changes and Cancellations

We understand that sometimes you may need to modify or cancel your order after placing it. Therefore, we offer a brief window for making adjustments.

4-Hour Modification Window

If you wish to cancel or modify your order (e.g., changing shoe size, color, or selected items), you have up to 4 hours from the moment your order is placed to request any changes.

How to Request a Change

To request a change or cancellation, please contact us via email as soon as possible, including your order number and the details of the change. The earlier you reach out, the quicker we can assist you.

Processing Cutoff

Once the 4-hour window has passed, your order moves to the production and packaging stage. After this, changes or cancellations are no longer possible to ensure we process and ship orders efficiently and accurately.

2. Shipping Address Accuracy

Accurate shipping details are vital to ensure the successful delivery of your men’s shoes.

Customer Responsibility

It is your responsibility to provide complete and accurate shipping information at checkout, including the recipient’s full name, street address, apartment or unit number (if applicable), city, state, and ZIP code.

Address Review Recommendation

We strongly recommend double-checking your shipping information before finalizing your order. Even small errors or missing details may cause delays or delivery issues.

Delivery Liability

Aenoymotors is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete address information provided by the customer.

Returned Shipments

If an order is returned to us because of an incorrect address, additional shipping fees may apply to resend the package to the correct address.

3. Customer Support Assistance

Our customer support team is here to assist you with any questions or concerns. Whether it’s about order modifications, shipping address issues, or other inquiries, we’re committed to providing a smooth shopping experience. Feel free to reach out to us anytime.

Summary of Our Policy

• Order changes or cancellations can only be made within 4 hours of completing your checkout.

• Shipping address accuracy is the customer’s responsibility. Aenoymotors is not liable for issues caused by incorrect address information.

• Our customer support team is always ready to help with any queries throughout your shopping journey.

Thank you for choosing Aenoymotors ! We strive to make your shopping experience effortless and enjoyable.