Refund & Return Policy

1. OVERVIEW OF OUR COMMITMENT

At aenoymotors.com, we stand behind the quality of our sneakers, boots, and sandals. We offer a 60-day return window with $0 return fees to provide you with peace of mind. Whether the shoes don’t fit quite right or you’ve simply changed your mind, we are here to facilitate a smooth resolution.

2. KEY POLICY DATA AT A GLANCE

To make our policy easy to understand, we have summarized the core metrics in the table below:

Feature	Policy Detail
Return Window	60 Days from the date of delivery
Return Shipping Fee	$0.00 (Free for the customer)
Restocking Fee	None ($0)
Refund Processing Time	8 Business Days after inspection
Accepted Condition	New, unworn, in original packaging
Return Method	By Mail (Prepaid label provided)
Refund Method	Original payment method (Credit card, PayPal, etc.)
Support Email	support@aenoymotors.com
Return Address	909 Reinli St Unit 109, Austin, TX 78751, USA

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3. DETAILED ELIGIBILITY CRITERIA

To maintain our high standards of hygiene and product quality, all returns must meet the following specific requirements:

• Original Condition: The footwear must show no signs of outdoor wear, scuffs on the soles, or creasing in the leather/fabric. We recommend trying on your shoes on a carpeted surface.

• Complete Packaging: All original boxes, dust bags, extra laces, and tags must be included in the return package.

• Timeframe: The return request must be initiated within the 60-day window. We use the tracking delivery date as the starting point.

3.1 What is NOT Returnable?

• Items marked as “Final Sale” (if applicable).

• Footwear that has been modified or repaired by a third party.

• Items returned after the 60-day eligibility period.

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4. THE STEP-BY-STEP RETURN PROCESS

We have streamlined our process to ensure you don’t have to jump through hoops. Please follow this guide:

1. Initiate the Request: Send an email to support@aenoymotors.com with your Order ID (e.g., #AM12345) and a brief description of why you wish to return the item.

2. Receive Your Label: Our support team will review your request within 24 hours. Once approved, we will email you a Prepaid Return Shipping Label (PDF).

3. Pack Your Item: Place the shoes in their original box, then place that box inside a shipping mailer or another box to prevent damage during transit.

4. Attach the Label: Print the prepaid label and tape it securely to the outside of the package.

5. Drop Off: Take the package to the nearest carrier location specified on the label (e.g., USPS, UPS, or FedEx).

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5. REFUND TIMELINE AND LOGISTICS

We understand that you want your money back quickly. Here is the exact breakdown of how we handle your funds:

Stage	Duration	Description
Transit Time	3 – 7 Days	Time taken for the package to reach our warehouse.
Inspection Window	1 – 2 Days	Our quality control team checks the condition of the shoes.
Approval Notification	Same Day	We send you an email confirming the refund is approved.
Payment Processing	8 Business Days	The time it takes for our system to release the funds.
Bank Posting	2 – 5 Days	Dependent on your bank’s internal processing speed.

Total Estimated Time: You can typically expect your refund to be fully settled within 15-20 days from the moment you ship the item back.

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6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If we made a mistake, we will fix it immediately. This includes:

• Receiving the wrong size or color.

• Manufacturing defects (e.g., sole separation, broken eyelets).

• Damage sustained during shipping.

Our Action Plan: In these cases, we offer a Full Refund or an Immediate Replacement at no extra cost. We will prioritize these cases to ensure you are not inconvenienced.

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7. CANCELLATION POLICY

If you change your mind immediately after ordering:

• Before Shipment: If you contact us before the order is processed (usually within 12 hours), we can cancel and issue a full refund instantly.

• After Shipment: If the item is already in transit, please wait for it to arrive and then follow the standard return process outlined in Section 4.

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8. INTERNATIONAL RETURNS (If applicable)

While our primary warehouse is in the USA, for international customers, the 60-day window still applies. However, please note that international shipping times may vary. Aenoy Motors will still cover the return shipping costs ($0 for the customer) regardless of the country of origin, provided the return is approved.

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9. EXCHANGES

The fastest way to get a different size or style is to return your current item for a refund and place a new order simultaneously. This ensures the item you want does not go out of stock while your return is being processed.

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10. LEGAL DISCLOSURES & COMPLIANCE

This policy is governed by the laws of the State of Texas and the United States Federal Trade Commission (FTC) guidelines regarding “Mail, Internet, or Telephone Order Merchandise Rule.”

• Statutory Rights: This policy does not affect your statutory rights as a consumer.

• Data Privacy: Any personal data collected during the return process is handled according to our Privacy Policy.

• GMC Compliance: This policy is written to meet the “Transparency” and “Availability” requirements for Google Merchant Center.

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11. CONTACT OUR DEDICATED SUPPORT TEAM

For any questions, clarifications, or to start a return, please use the verified channels below:

• Business Name: Aenoymotors

• Corporate Address: 909 Reinli St Unit 109, Austin, TX 78751, United States

• Customer Support Email: support@aenoymotors.com

• Operating Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)